Frequently Asked Questions How do you ship your products?
We use primarily use UPS to guarantee timely delivery, tracking paired with reasonable value. All shipping and handling charges are calculated by weight and distance. For the sake of value when ordering, selecting more items can make the shipping costs more reasonable. If the shipping and handling price seems unreasonable, please contact us directly by email and we can double check the cost. We also have other shipping options available based on your location.
Do you deliver within Tofino?
We sure do, give us a call toll-free at 1-855-CTOFINO or (250) 725-2526 and we can set something up. In town deliveries are $5, but during these COVID-19 days, we’re waiving the fee and happy to deliver to those who wish to stay at home. Local Delivery and Local Pick-up can also be selected through our Online Store.
I need my chocolate for a certain date. How long until my chocolate ships?
Under regular circumstances, packages will be shipped out within 3-5 business days of ordering. Because we prepare our chocolate fresh, we don’t keep large amounts of chocolate on hand. This time space allows product to be prepared fresh to order. If you require your order for a specific date (ie. a Birthday or Christmas), please let us know in the allocated space when checking out online. We will do our best to accommodate such requests but please be aware that couriers may take extra time to deliver your parcel depending on your location, and that Tofino is deemed remote.
Is there a minimum order?
No, there are no minimums, however, please keep in mind that shipping charges can exceed the cost of the product on orders than are quite small.
I saw something in your shop that is not offered in your Online Store. Can I still order it?
Our Online Store features items that we believe will ship well. Although we do have a wide variety of items in our shop, there are certain products that we deem too fragile to ship. If you are wanting something that was only available in our shop, give us a call at 250-725-2526 and we can discuss how to get it out to you. Most items that become easily damaged are those of a Seasonal nature. (ie. Hollow Santas, Yule Logs, Bunny Bowls and Hearts)
Do chocolates get damaged in the mailing process?
Chocolate falls into the delicate category. Although we try our best to ensure the process is done with maximum care of handling, some jostling does occur as part of the shipping. Chocolate is best purchased in-shop rather than on-line, when appreciating the individual beauty of a select piece, however most chocolate arrives in satisfactory condition. Please be aware that certain circumstances should be avoided, like chocolate shipped to Texas in August. Extreme weather can damage the product and there are no temperature controlled shipping options available. We cannot take responsibility for the condition of chocolate that is shipped, unless the parcel is extremely damaged or lost in the mail.
How long do your chocolates last?
Our filled Chocolates are made with fresh cream and without the use of preservatives. Our chocolates are best at the height of freshness and should be enjoyed within 7-10 days of purchase. However, stored properly they can last up to 20 days. If ordering chocolates shipped by mail, please enjoy them right away. Our solid chocolates (bars, medallions, some seasonal items, etc.) do not have a specified shelf life but should be eaten within a couple months. Chocolate has the tendency to absorb odors from it’s environment so store it in cool, non-scented, dry areas.
I have a specific Allergy. Can I still order your chocolates? Our Allergen information is posted here. If the allergy is severe, please take extra caution and give us a call at 250-725-2526. We would rather you err on the side of your personal well-being rather than order our products.
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