Frequently Asked Questions
How do you ship your products?
As Tofino is somewhat remote, we use Canada Post exclusively to guarantee timely delivery, tracking and reasonable value. All shipping and handling charges are calculated by weight. Unfortunately, small orders may be expensive to ship. For the sake of value when ordering, selecting more items can make the shipping costs more reasonable. If the shipping and handling price seems unreasonable, please contact us directly by email and we can double check the cost.
Do you deliver within Tofino?
We sure do, give us a call toll-free at 1-855-CTOFINO or (250) 725-2526 and we can set something up. In town deliveries are $5. Local Delivery cannot be selected through our Online Store.
I need my chocolate for a certain date. How long until my chocolate ships?
Under regular circumstances, packages will be shipped out within 3-5 business days of ordering. Because we don’t keep large amounts of chocolate on hand, this time space allows product to be prepared fresh to order. If you require your order for a specific date (ie. a Birthday or Christmas), please let us know in the allocated space on the checkout page. We will do our best to accommodate such requests but please be aware that Canada Post may take extra time to deliver your parcel depending on your location.
Is there a minimum order?
No, there are no minimums, however, please keep in mind that Canada Post charges parcel rate on anything that is too thick for their slot.
I saw something in your shop that is not offered in your Online Store.
Can I still order it?
Our Online Store features items that we believe will mail well. Although we do have a wide variety of items in our shop, there are certain products that we deem too fragile to ship. If you are wanting something that was only available in our shop, give us a call at 250-725-2526 and we can discuss how to get it out to you. Most items that become easily damaged are those of a Seasonal nature. (ie. Hollow Santas, Yule Logs, Bunny Bowls and Hearts)
Do chocolates get damaged in the mailing process?
Chocolate falls into the delicate category. Although we try our best to ensure the process is done with maximum care of handling, some jostling does occur as part of the shipping. Chocolate is best purchased in-shop rather than on-line, when appreciating the individual beauty of a select piece, however most chocolate arrives in satisfactory condition. Please be aware that certain circumstances should be avoided, like chocolate shipped to Texas in August. Extreme weather can damage the product and there are no temperature controlled shipping options within Canada Post. We cannot take responsibility for the condition of chocolate that is sent by mail, unless the parcel is extremely damaged or lost in the mail.
How long do your chocolates last?
Our filled Chocolates are made with fresh cream and without the use of preservatives. Our chocolates are best at the height of freshness and should be enjoyed within 7-10 days of purchase. However, stored properly they can last up to 20 days. If ordering chocolates shipped by mail, please enjoy them right away.
Our solid chocolates (bars, medallions, some seasonal items, etc.) do not have a specified shelf life but should be eaten within a couple months. Chocolate has the tendency to absorb odors from it’s environment so store it in cool, non-scented, dry areas.
I have a specific Allergy. Can I still order your chocolates?
Our Allergen information is posted here. If the allergy is severe, please take extra caution and give us a call at 250-725-2526. We would rather you err on the side of your personal well-being rather than order our products.
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July 18, 2014